Warranty

¿Not sure about buying refurbished? Get a 30-day trial

Buy your equipment and try it for 30 days, if after using it, you do not you are satisfied, you can exchange it for another one.

Write to us at garantiasenlinea@gmail.com indicating us exchange for satisfaction or return.

12 months warranty

Mishap: is there a breakdown during the warranty period? warranty period?

Any network, button, camera, etc. problems? Open an incident (after-sales service) in 3 clicks.

¡Your product is picked up in 24 hours !

You receive a prepaid shipping label to return the product to the workshop. the product to the workshop.

We want everything comes out great .

A repair, exchange or refund will be made in the event of problem.

Expert Reconditioning

We have certified expert technicians who are in charge of testing, checking and, if necessary, repairing the equipment. Each cell phone is checked for more than 30 accessories to guarantee its correct operation.

Equipment is 100% functional Accelerometer ✓ Appearance ✓ Backlight ✓ Bluetooth ✓ Bluetooth ✓ Cleanliness ✓ Digital compass ✓ Display ✓ Flash ✓ Haptics ✓ Headphone jack ✓ Microphones ✓ Power button ✓ Rear camera ✓ Technical status ✓ Touch screen ✓ SIM tray ✓ USB port and charger ✓ Volume buttons ✓ WiFi ✓

Technical Data

Xiaomi Redmi Note 12

Certified reconditioner

Refurbished devices are like new but better for the planet and your wallet. Our certified reconditioners check, repair and verify them to ensure they are clean and 100% functional before shipping. You get what it says on the box or your money back. That's it. Easy.

Included Extras

12 months warranty

We cover any failure that the equipment suffers, as long as they have not been caused by humidity or blows, in case of not being able to fix it, we will replace it for another one.

30-day trial period

Satisfaction guaranteed, you can try the equipment for 30 days, if you don't like it, you can change it for another one.

Customer Service

All our equipment undergoes a revision process carried out by certified technicians, who inspect more than 30 accessories of the equipment, to guarantee that it is in optimal conditions of use.

Finance your purchase

Take it and pay for your equipment in 6, 8, 12 and 18 monthly installments.

Frequently Asked Questions

Xiaomi Redmi Note 12

¿What is reconditioned?

A refurbished cell phone is a device that has been previously used but has undergone an overhaul, repair and cleaning process to ensure it functions and looks like new. The reconditioning process may involve replacing defective parts, updating software and performing extensive testing to ensure its quality.

¿What is Cosmetic Grade Like New, Pre-Owned and Outlet?

The cosmetic grade classifies the devices according to the marks of use they have, which can be marks on the screen or on the casing, depending on this, they are classified in three states As new: a device that has no noticeable marks or scratches from use, it is a state as if the device were new. Semi-new: it is a device that presents slight marks of use, either minimal scratches on the screen, scratches on the casing but not deep. Outlet: is a device that has noticeable marks, scratches and scuffs, which can be seen with the naked eye.

¿How is the equipment's battery?

The condition of the battery in a refurbished device may vary depending on the model of the device; our technicians evaluate the condition of the battery to ensure that it is 100% functional and has the optimal performance. The batteries in these devices are lithium batteries, which contain potentially toxic materials, including metals such as copper, nickel, lead and chemicals. These batteries cause significant environmental damage and should not be replaced unless absolutely necessary. In cases where it is determined that the battery is in poor condition or below its maximum capacity, it is replaced by a new one, in some cases although the batteries are not 100%, its duration compared to a new battery, can be 10 minutes of less charging time, so it will not be necessary to replace it yet.

¿What payment methods are available?

You can pay with credit card, debit card or cash. You can also buy your cell phone in installments of 6, 8, 12 and 18 months applying for a credit with our partners Bank of Bogota Su+Pay Sistecrédito Addi

¿Sales outlets available?

We have 4 points of sale in the city of Bogota, where you can purchase your device directly, you will find us in : Central Plaza Shopping Mall Shopping Mall Plaza de las Americas (Find us on the second floor in Plaza Mariposa, in front of Almacenes Olimpica). Centro Mayor Shopping Mall (Find us on the second floor in Plaza del Contorsionista, in front of Derek and Heladeria Mcdonalds). Centro Comercial Santafe (Find us on the second floor, connector plaza Francia-Plaza Italia, in front of IMUSA store).